Frequently Asked Questions
Occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. Please check the occupancy information provided for the vacation home you are interested in.
Families are welcome, however units designated as sleep six can only accommodate three (3) children 17 years of age or younger and sleep four units can only accommodate two (2) children 17 years of age or younger.
You must be at least 25 years of age to rent with Keystone Vacation Rentals. No teen or college parties are allowed. Families are welcome, however units designated as sleep six can only accommodate three (3) children 17 years of age or younger and sleep four units can only accommodate two (2) children 17 years of age or younger. Please note occupancy and age criteria are monitored by onsite HOA personnel.
All promotions exclude holiday nights unless otherwise noted. Promotional rates do not include taxes and fees. Offers valid on qualifying reservations. Keystone Vacation Rentals reserves the right to discontinue or change the promotions at any time. Void where prohibited by law or otherwise restricted. Offers cannot be combined unless otherwise stated. Discounts may not be applied to previously confirmed reservations.
To protect against cancellations caused by certain unforeseen events, such as illness and weather, we highly recommend that Guests purchase travel insurance to assure the refund of monies paid due to the unforeseen.
Please note reservations placed more than two (2) months before the arrival date, or that are for seven or more nights and/or are during holiday/peak/weekend time periods will be subject up to either a 45 or 60-day cancellation policy. Please contact a reservation specialist for more information.
Cancellations made 30 days prior to the date of arrival will receive a full refund less the $85 cancellation fee. Cancellations falling on day 30 to day 16 before the arrival date will receive a 50% refund of the total monies due, not withstanding whether the collection of all remaining monies due has been made pursuant to the Reservation Policy, less the $85 cancellation fee. Cancellations on or after day 15 prior to the arrival date will not receive a refund.
For reservations that require a security deposit, said security deposit is not part of the reservation deposit to hold the rental. The security deposit is included in the balance payments due on or before day 30 prior to the arrival date. The security deposit will be refunded in full should the reservation be cancelled.
There is no refund for early departures. Collected money is non-refundable unless the rental unit becomes unfit for habitation as deemed by Management. Under no circumstances shall the Guest be able to determine if a rental unit is unfit for habitation.
Guests staying at the Pacific Winds complex in Lincoln City, Oregon should note that only one vehicle per party is allowed to park in the garage parking located under the building. Additional parking can be found in the north parking lot, several parking spaces located near the front entrance of the complex and along the street. The New Pacific Winds HOA does not allow boats, trailers, RVs, etc. to park in the garage or on premises. Boats, trailers, RVs, etc. may be parked on the street.