Frequently Asked Questions

Unless otherwise noted, all our properties are non-smoking.
No, the vacation home is cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge.
We constantly update our photos to reflect the actual property.  Everything you see on our website is of the actual property you will be renting.  Please note that from time to time furnishings and bedding will be updated/changed by unit owners and may not be reflected in the online photos.  If you have any questions about the property you want to rent, feel free to call or email us.   
Basic cleaning supplies are provided in the homes.  A mop, broom, dustpan, vacuum, iron and ironing board are in the property. Additionally, there are starter paper products and soaps. Replenishment of these items is the guest's responsibility during their stay.  Unless otherwise noted in the reservation, most of our units also have dishwashers and washer/dryers.
A minimum of 50% of the amount due is required at the time of the reservation with the balance due within 30 days from the time of the arrival. All reservations require payment at the time the reservation is made. Reservations made within 30 days of the arrival date shall be required to pay the full amount at the time of the reservation.
On either side of the property, beach access points are located within a 125 yard walk. If you would like to drive and park your vehicle on the sand, the south side beach access point is the best option.
The nearest beach access is at Fogarty Creek State Recreation Area about one mile north of the Village at North Pointe.  For more information visit Fogarty Creek State Recreation Area Website
We typically do not take reservations more than 18 months in advance of the desired arrival date. Peak weekends and event weekends tend to fill up fast beginning in January of that year. You should plan your stay at least 6 months in advance to guarantee your desired dates.

Occupancy may not exceed what is posted for each home.  Maximum occupancy includes infants and children.  Please check the occupancy information provided for the vacation home you are interested in. 

Families are welcome, however units designated as sleep six can only accommodate three (3) children 17 years of age or younger and sleep four units can only accommodate two (2) children 17 years of age or younger.

All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to accept the domain to your list of accepted email addresses. If you do not receive these emails, please contact us.
We do not waive the cleaning fee. All of our properties are professionally cleaned and our laundry is professionally laundered after each stay. We do this to ensure that every rental meets our standards of quality and consistency.
You are a valued guest and we want to do everything possible to make your trip enjoyable and worry free. Because the unforeseen and unexpected can occur before you leave or when you are away from home, we recommend one of CSA’s Travel Plans.
Check in is 4:00 pm on the commencement date of your rental period (often times the day of arrival). Check out is 11:00 am on the final day of your reservation period.
Due to the HOA rules of these complexes, there is no smoking or any animals allowed on the premises.

You must be at least 25 years of age to rent with Keystone Vacation Rentals.  No teen or college parties are allowed. Families are welcome, however units designated as sleep six can only accommodate three (3) children 17 years of age or younger and sleep four units can only accommodate two (2) children 17 years of age or younger.  Please note occupancy and age criteria are monitored by onsite HOA personnel. 

All promotions exclude holiday nights unless otherwise noted. Promotional rates do not include taxes and fees. Offers valid on qualifying reservations. Keystone Vacation Rentals reserves the right to discontinue or change the promotions at any time. Void where prohibited by law or otherwise restricted. Offers cannot be combined unless otherwise stated. Discounts may not be applied to previously confirmed reservations.

To protect against cancellations caused by certain unforeseen events, such as illness and weather, we highly recommend that Guests purchase travel insurance to assure the refund of monies paid due to the unforeseen.

Please note reservations placed more than two (2) months before the arrival date, or that are for seven or more nights and/or are during holiday/peak/weekend time periods will be subject up to either a 45 or 60-day cancellation policy. Please contact a reservation specialist for more information.

Standard Policy:

Cancellations made 30 days prior to the date of arrival will receive a full refund less the $85 cancellation fee. Cancellations falling on day 30 to day 16 before the arrival date will receive a 50% refund of the total monies due, not withstanding whether the collection of all remaining monies due has been made pursuant to the Reservation Policy, less the $85 cancellation fee. Cancellations on or after day 15 prior to the arrival date will not receive a refund.

For reservations that require a security deposit, said security deposit is not part of the reservation deposit to hold the rental. The security deposit is included in the balance payments due on or before day 30 prior to the arrival date. The security deposit will be refunded in full should the reservation be cancelled.

There is no refund for early departures. Collected money is non-refundable unless the rental unit becomes unfit for habitation as deemed by Management. Under no circumstances shall the Guest be able to determine if a rental unit is unfit for habitation.

Information about parking will be noted in the check-in instructions received by the guest prior to arrival.

Guests staying at the Pacific Winds complex in Lincoln City, Oregon should note that only one vehicle per party is allowed to park in the garage parking located under the building. Additional parking can be found in the north parking lot, several parking spaces located near the front entrance of the complex and along the street. The New Pacific Winds HOA does not allow boats, trailers, RVs, etc. to park in the garage or on premises. Boats, trailers, RVs, etc. may be parked on the street.