Rental Policies

WE LOOK FORWARD TO HAVING YOU AS OUR GUEST! PLEASE REVIEW this Rental Agreement in its entirety. It will govern your rental arrangement and legally binds you ("Guest") to the terms set forth below.

This rental is conditioned expressly upon your acceptance without modification of the terms, conditions, and notice requirements set forth below.

RESERVING UNITS WITH KEYSTONE VACATION RENTALS AND MAKING YOUR PAYMENT CONSTITUTES YOUR AGREEMENT TO ALL SUCH TERMS, CONDITIONS AND NOTICE REQUIREMENTS, INCLUDING THE CANCELLATION AND REFUND POLICY.

Additionally, reserving and making payment constitutes your agreement to contract electronically as well as authorization for Keystone Vacation Rentals (“Management”) to charge your credit card to reserve this rental according to the Payment Terms and Terms of Payment for Damages (Damage Fee) stated below. Once your credit card is successfully charged, you will be issued a confirmation notice.

RESERVATION PROCESS-- A minimum of 50% of the amount due is required at the time of the reservation with the balance due within 30 days from the time of the arrival.  All reservations require a credit card payment at the time the reservation is made.  Reservations made within 30 days of the arrival date shall be required to pay the full amount at the time of the reservation.  By authorizing payment via credit card you are authorizing Keystone Vacation Rentals to charge your credit card the balance of the total charges 30 days prior to the commencement date of your rental period. A notice will be sent to you via email to confirm receipt of payment.  We do not allow payment at the time of arrival.  Reservation charges include, but are not limited to, lodging, taxes, damage waiver (ARDW), cleaning fee and booking fee.  All fees are subject to change.

FAILURE TO MAKE FINAL PAYMENT ON A TIMELY BASIS WILL RESULT IN THE AUTOMATIC CANCELLATION OF YOUR RESERVATION AND LOSS OF ANY DEPOSIT AND MONIES COLLECTED PURSUANT TO THIS AGREEMENT'S CANCELLATION AND REFUND POLICY.

There are no refunds for early departures. Upon final payment and approximately one week before the commencement date of the reservation, we will provide the address, directions & lock box combination for the rental you have reserved.  The keys to the unit will be in a combination lockbox on or near the front door. You may arrive anytime after 4:00 p.m. We maintain an answering service should you encounter any problems at arrival. However, after hours response is limited to emergencies only.

FALSIFIED RESERVATIONS-- Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in.

PAYMENT-- We accept Visa, Master Card, & Discover Card.

TAXES-- The current local lodging tax is applied to the reservation.  All taxes, rates and fees are subject to change.

AGE CRITERIA-- You must be at least 25 years of age to rent with Keystone Vacation Rentals.  No teen or college parties are allowed.

MINIMUM STAY-- There is a two (2) night minimum stay required unless otherwise agreed to by Management.  Longer minimum stay periods apply during holidays and peak rental seasons.

RATE CHANGES-- Rates subject to change without notice.

INSURANCE-- It is strongly recommended that Guests purchase travel insurance because unforeseen and unexpected events can occur before you leave or when you are away from home.

CHECK IN/OUT--

• Check-in is 4:00 p.m. 
• Check-out is 11:00 a.m.  

You must depart at the appropriate time.  Keystone Vacation Rentals does offer an early check-in (as early as 12:00 pm) or late check-out (as late as 3 pm) for an additional fee at the sole discretion Management.  Early check-in and late check-out is subject to unit availability up until the date of arrival or departure.  Should the early check-in or late check-out times become unavailable, the additional fee will be refunded to the Guest in full. 

In the event of hold over by a Guest beyond the departure date set forth in this Agreement, Guest shall pay an amount equal to three (3) times the daily rate for each and every day of such holdover.

LATE CHECKOUTS OF LESS THAN ONE DAY WILL BE CHARGED THE EQUIVALENT OF ONE FULL DAY’S RENT.

REFUND & CANCELLATION POLICY-- Cancellations made 30 days prior to the date of arrival will receive a full refund less the $85 cancellation fee.  Cancellations falling on day 30 to day 16 before the arrival date will receive a 50% refund of the total monies due, not withstanding whether the collection of all remaining monies due has been made pursuant to the Reservation Policy, less the $85 cancellation fee.  Cancellations on or after day 15 prior to the arrival date will not receive a refund. 

For reservations that require a security deposit, said security deposit is not part of the reservation deposit to hold the rental.  The security deposit is included in the balance payments due on or before day 30 prior to the arrival date.  The security deposit will be refunded in full should the reservation be cancelled. 

There is no refund for early departures.  Collected money is non-refundable unless the rental unit becomes unfit for habitation as deemed by Management.  Under no circumstances shall the Guest be able to determine if a rental unit is unfit for habitation.

To protect against cancellations caused by certain unforeseen events, such as illness, we recommend that Guests purchase travel insurance to assure refund of monies paid due to the unforeseen.

SECURITY DEPOSIT--  A security deposit is required for some properties to cover damage to and/or loss of items from the rental, long distance telephone calls not billed to credit cards or a third party, and /or excessive cleaning (as determined by housekeeping upon your departure) i.e. excessive trash disposal, excessive laundering, upholstery or carpet shampooing, etc. You hereby authorize Keystone Vacation Rentals to apply such Security Deposit to pay for such items and to charge you via credit card, if applicable, or by written bill for any such items beyond the security deposit outlined in this agreement, such as long distance phone calls, unpaid expenses for services rendered to Guest, damaged or missing property, etc. Any private phones in a rental unit are for your convenience. Please charge all long distance calls to a credit card or third party. If there are no damages or losses, your security deposit will be returned within 30 days after your departure.

NO SECURITY DEPOSIT COLLECTED (DAMAGE FEES & EXCESSIVE CLEANING)-- For rentals where a security deposit is not collected or required, Guest authorizes Keystone Vacation Rentals to charge Guest's credit card in the event of any damage, theft, loss of items from the rental unit, excessive cleaning (examples of which include excessive trash disposal, excessive laundering, upholstery or carpet shampooing, etc.), and all other damages beyond normal wear and tear, whether intentional or accidental,  as determined by Management.  Guest agrees to and understands that the fore mentioned charges will occur after departure from the rental unit (delayed or amended charges) and hereby authorizes these charges as determined by Management. 

If, due to Guest’s use of the hot tub, the hot tub requires draining, there is a $25 charge (applies only to units with hot tubs).  Furniture should not be moved in any unit.  There is a $30 per hour (one hour minimum) charge to return moved furniture to its proper location. 

ARDW (DAMAGE WAIVER)-- In the case where ARDW (Accidental Rental Damage Waiver) was purchased or included in the cost of the reservation, accidental damage to the rental dwelling will be charged only when said charges exceed the ARDW maximum limit of $400 or are not considered accidental. Examples of non-covered charges include intentional damage, gross negligence, willful and wanton conduct by the guest or anyone visiting the guest, theft, excessive cleaning, fines (violations of the pet policy, occupancy limits, etc.), noise violations, etc. Please note ARDW is not a cancellation policy.

HOUSEKEEPING-- The unit was professionally cleaned prior to arrival and the cleaning charge covers the professional cleaning at the time of departure.  Daily maid service is not included in your reservation but is available at an additional charge.  Please contact Management ahead of time to make arrangements.

SMOKING-- This is a NON-SMOKING unit.  Smoking is not permitted in the units unless otherwise specified.  Anyone caught smoking on the premises will be fined. 

PETS-- Generally, pets are not permitted in the rental units under any condition unless otherwise specified.  You will incur an additional charge for carpet cleaning and flea spray if any evidence of a pet(s) is found in your unit or on the premises.  Additionally, there is a $250 per pet penalty for each unauthorized pet that was present in the unit.  

GOOD NEIGHBOR POLICY-- Many of our rental properties are located in mixed-use neighborhoods that include both short-term guests and year round residents. Please be sure to observe all rules and regulations which are provided for in each property. All Guests, as well as Owners, are required to conform to all rules and regulations of the properties. 

FACILITY USE

Units at the Pacific Winds Complex - The Exercise Room, Game Room, Pool and Hot Tub are available for Guest use from 9 a.m. to 10 p.m. These hours are subject to change at the discretion of the HOA. Children under 16 must be supervised at all times. The conference room must be scheduled in advance and requires an additional fee.  The unit is fully furnished and equipped.  Do not remove anything from the unit for use in another location, including the Pacific Winds complex or the beach.  Cleaning and/or damage charges can and will be assessed for improper use by the Pacific Winds HOA, who also maintains and manages this facility.  Keystone Vacation Rentals is not responsible for nor makes any guarantees related to these facilities, their condition or operation.

Units at the Village at North Pointe - The clubhouse normally opens at 10:00 am, but please check posted hours at the complex as these hours may be changed by the Homeowners Association.  All children under 16 must be supervised by adults.  Guests must abide by the rules in these areas, and those exhibiting unacceptable behavior in any common area may be asked to leave.  Guests are expected to clean up area after use.  Cleaning and/or damage charges can and will be assessed for improper use by the Village at North Pointe HOA, who also maintains and manages this facility.  Keystone Vacation Rentals is not responsible for nor makes any guarantees related to these facilities, their condition or operation.

EQUIPMENT FAILURE-- The unit is well maintained, however we cannot be held responsible for the breakdown or failure of equipment.  Please contact the office immediately if you encounter a problem.

LOST ITEMS-- Management is not and cannot be held responsible for lost or stolen items.  A service charge with shipping/handling costs will be charged if you require us to pickup and mail any items left in the unit that you occupied.  Management & Owners are not responsible for theft or damage of personal property and no refunds will be given for any such occurrences. Guest and all occupants are advised not to leave personal articles in locked vehicles, even if in the trunk; to always lock their vehicle; to always secure the rental.

HOT TUB-- Some of our units offer hot tubs. Please observe and adhere to all rules and policies as posted at the unit regarding the safe use of the hot tub. The hot tub and surrounding patio/deck can be dangerous and can be slippery when wet. You accept and assume all risks involved in or related to the use of the hot tub and patio/deck areas and release Keystone Vacation Rentals and the home owner from any and all liability or loss that may result in connection with the use of the hot tub. Keystone Vacation Rentals makes no guarantees related to the hot-tub and its use.

OCEANFRONT UNITS-- Many of our units are oceanfront units with access to the beach and are located among residences. Please respect the property rights of others. Use designated beach access for safety and stay away from cliffs that might give way under foot or be subject to damage from erosion. Please do not build fires on the beach unless located in a designated area. Keystone Vacation Rentals does not guarantee that the beach access is available to all units.

OCCUPANCY-- Occupancy is specifically LIMITED to the MAXIMUM number of people designated for that particular unit at any time during your stay. Information on occupancy limits for a particular unit may be viewed on Keystone’s website.  Violation of these rules will result in loss of rent, forfeiture of deposit (if applicable) and you will be asked to leave.  Additionally, there is a $250 per person penalty for each person over the maximum occupancy for the unit. 

ADDITIONAL CONDITIONS:

• This reservation is for quiet residential vacation accommodations only.
• There is up to a $100 charge (for key replacement or rekeying of the lock as determined necessary by Management) for unreturned or missing unit keys. 
• Guest understand that starter items, such as hotel sized shampoo, conditioner, hand lotion, hand soap, laundry detergent, paper towels, tissues, dishwasher soap and dish soap, shall be provided for in the units by Keystone Vacation Rentals.  Once these starter items are exhausted, it is the guest’s responsibility to replenish these supplies during their stay.  Other items such as coffee, tea, creamer, filters, etc. may be provided for by the owner of a particular unit and is not provided by Keystone Vacation Rentals.  Please check with Keystone Vacation Rentals to inquire about what each unit may provide at time of arrival.   
• Guest's use of the rental is subject to local noise ordinances, therefore loud noise of any kind is not allowed. Noise complaints are subject to local law enforcement intervention. Law enforcement intervention will be deemed by Management as a breach of this Agreement and may lead to cancellation of the reservation.
• The rental shall be in the same condition upon departure as at check-in, normal wear and tear excepted. Excessive cleaning as defined above will result in an extra fee.
• Guest may not sublet or assign this Agreement.
• Guest must immediately notify Management of any fire or other damage to the rental unit or any injury to a person on the rental property.
• Guest shall be liable for all acts of the family, invitees, employees, or other persons invited onto the rental property by a Guest.
• Guest shall abide by the House Rules of the Owner and/or the Condominium Association as provided to Guest upon check-in.
• Guest understands that Management cannot guarantee that adjacent properties or any complex a unit will reside in will be free from disturbances and/or not be under construction, being repaired or maintained in any way, or that State construction projects will not be in progress around the rental unit. Construction on adjacent properties, complexes units reside in or construction conducted by the State is not a reason for termination of this agreement, nor is it a reason for a refund.
• Any issues Guest has with the rental must be reported immediately to Management via e-mail or by telephone as listed in the rental unit's directions and entry instructions. Management shall be allowed a reasonable amount of time to restore rental to acceptable condition. Any issues presented after check-out cannot be remedied and are not cause for compensation to Guest.
• Guest shall not permit any use of a pool or Jacuzzi by unsupervised children or other Guests. Guest and other invitees shall use the pool and Jacuzzi at their own risk.
• Guest understands that there are certain risks inherent to persons and property located adjacent to the ocean. Guest acknowledges that the Owner would not rent this rental unless the Guest accepted these conditions and assume these risks.

COMPLIANCE FAILURE-- We ask each of our Guests to fully comply with the rules as outlined.  If there is a failure to adhere to these rules,

MANAGEMENT HAS THE RIGHT, BUT IS NOT LIMITED OR REQUIRED TO, TERMINATE THIS AGREEMENT AND EVICT THE GUEST FROM THE RENTAL WITHOUT ANY REFUND OF COLLECTED MONEY WITH DAMAGES INCURRED CHARGED TO YOUR CREDIT CARD.

WRITTEN EXCEPTIONS-- Any exceptions to the above mentioned policies must be approved in writing in advance.

LIABILITY LIMITS-- Guests agree to hold Management and Owners free and clear of responsibility for damages to self and or property resulting in accident, injury, or loss due to weather, acts of God or any other reason. Guest acknowledges that, if all rental fees have been paid, the maximum recourse the Guest has against Management for any alleged breach of this Agreement is the amount of the rental paid or to be paid to Keystone Vacation Rentals arising out of this Agreement.

DISPUTE RESOLUTION-- Any disputes which cannot be resolved by informal discussions will be adjudicated by a proper court located in Washington County, Oregon. Guest accepts the jurisdiction of Washington County, Oregon as the sole jurisdiction in which any disputes can be adjudicated or arbitrated.

CHARGEBACKS & FEES-- Guests agrees that in the event Guest disputes any credit card or debit card charges by Keystone Vacation Rentals with their financial institution or credit card issuer and said dispute is resolved in favor of Keystone Vacation Rentals, Guest will be responsible for all fees associated with the dispute plus $100. 

DISCLAIMER-- The above rental information, while deemed reliable, is not guaranteed. Changes in inventory and or decor occur from time to time and such changes will not void or alter the terms of the rental agreement and is not a valid reason for cancellation.